We are delighted to announce that the Care Quality Commission (CQC) has rated the care provided by No Place Like Home as Outstanding overall, following an inspection in May 2016.
Inspectors rated No Place Like Home Outstanding for being effective, well-led and responsive to people’s needs, and Good for being safe and caring.
Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:
“No Place Like Home delivered an exceptional level of care. There was excellent feedback from residents and family members which showed staff made a positive and meaningful difference to people’s lives.
“The provider made sure that people received personalised care that met their needs and interests. This was delivered by staff who had the right skills and knowledge to provide high quality care. Both the provider and staff should feel proud of the work they do and of the outstanding support they provide.
“People should always be cared for by services that are safe, effective, caring, responsive to their needs and well-led. Our inspectors’ full findings are detailed in our published report which demonstrates how excellent care can be achieved.”
The report highlights a number of areas of outstanding practice, including:
The practice had a clear vision and culture of strong person centred care, and for people to make the most of their later life.
The provider had a commitment to staff learning and development, this included, innovative training to develop an understanding of the complexities of supporting people with dementia.
Staff had the skills and knowledge to confidently perform their roles and responsibilities.
Staff were matched to people who had similar interests using a profiling tool. This enabled people to continue with activities they enjoyed, and people received consistent support from the same personal assistants who knew them well.
People’s care and support was proactively planned in partnership with them and their loved ones. A personal programme was in place to ensure that a person’s needs, preferences and interests were met.
The provider maintained an active role in the local community to improve dementia awareness and support available to people.
A full report of the inspection was published on 4th August 2016 on the CQC website.